Shipping policy
Free shipping on US & Canadian Orders
International shipping options as noted below:
Shipping option |
Estimated delivery time |
Price |
Option 1 |
3 to 5 business days |
$40 |
Option 2 |
5 to 20 business days |
$20 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. One Step Beyond Inc. / EezePlate is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
If you haven’t received your order within 5-20 days (depending on method of shipment) of receiving your shipping confirmation email, please contact us at colleen@eezeplate.com with your name and order number, and we will look into it for you.